Suspecting the ISP was to blame, I contacted them. 'Not their problem' was their answer. Linksys (router) helped in a desultory way, but stated the problem did not lie with them. Gateway also at first refused to consider the problem might lie in the computer.
So, I bought a new back-up hard drive, saved what I could, reformatted the C drive and reinstalled the factory settings. The fool thing still didn't work!
After 2-3 more calls and hours on the line with tech support, Gateway finally announced there was a problem and to send the thing back for repair as the modem for internet hookup was hard-wired into the motherboard.
Off went my computer into never, never land. In the meantime, Kaye began having internet connection problems too. Linksys was consulted again. After considerable checking and attempts to reprogram, they determined my router was bad and offered to replace it, so the router also went into never, never land.
Finally, everything came back, but, of course, all of my software programs now had to be re-installed. This has proven to be interesting, as several of the programs were of the download type. Naturally, I have the unlock codes, but those are now inop since they had been used.
I am slowly contacting various program tech supports, attempting to convince them I really did have a computer problem which wiped out their program and I should be allowed to reinstall the program in question.
Most have been quite helpful. Spyware Doctor, alas, has thus far refused to even answer my telephone and email requests.
So, here I am, back on the internet. www.vietnam-air-rescues.com has continued to work, despite my inablility to monitor it.
New options have arisen, but I will leave them for another day.